FAQ
Welcome to the Riley London FAQ page. We’re here to answer your questions and ensure you have the best shopping experience. If you need additional assistance, please feel free to contact us.
Question #1: How long will it take to receive my order?
Answer: Our estimated delivery times are:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more information, please visit our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. You can learn more in our Shipping Policy.
Question #3: What countries is Riley London selling in?
Answer: Riley London is a fashion brand offering a curated collection of quality products, which are only being sold in the United Kingdom.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. More details are available in our Return Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact our support team as soon as possible.
Question #6: What is your return policy?
Answer: We offer a simple and hassle-free return process. Complete information can be found in our Return Policy.
Question #7: When will I receive my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days. Visit our Return Policy for more information.
Question #8: Do you offer warranties or guarantees on your products?
Answer: Yes, all purchases come with a 30-day warranty. For more details, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer: You can reach our support team through the Contact Page or by emailing support@rileylondon.com.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location?
Answer: We are an online-only store, which allows us to offer competitive prices and a wide product selection.
Question #12: Can I place a bulk order?
Answer: Yes, we accept bulk orders for businesses and organisations. Please contact our support team for more details.
Question #13: What is the process for exchanging a product?
Answer: For details on product exchanges, please refer to our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order using the Track Your Order Page on our website.
Contact Information
Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)
Email: support@rileylondon.com
Contact Form: Click here
Phone: +31 6 4981 0334
Response Time: Our customer support team will respond within 24 hours on business days.
Riley London is operated by DO Investments, a company registered in The
Netherlands.
Company Number: 87902095
VAT Number: NL225148912B02
Address: Ruizendaallaan 60, Eemnes, 3755 SB, The Netherlands