Billing Terms & Conditions

This Billing Terms and Conditions document outlines the payment and billing practices for Riley London.

1. Accepted Payment Methods

Riley London offers secure and convenient payment options to support a smooth checkout experience. We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro
  • Apple Pay, Google Pay & Shop Pay
  • Bank Transfers (available for bulk orders—please contact us for details)

All payments are processed in Great British Pound (GBP).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders are processed and dispatched only after full payment has been received.
  • If a payment is declined or unsuccessful, the order will not be confirmed.

3. Pricing & Currency

  • All prices displayed on Riley London are listed in GBP.
  • Prices may be updated at any time without prior notice.
  • Applicable taxes and shipping fees (if any) are calculated at checkout.

4. Secure Payment Processing

  • Riley London uses SSL encryption and trusted payment providers to help keep transactions secure.
  • We do not store credit card details or full payment information on our servers.

5. Refunds & Chargebacks

6. Fraud Prevention

  • Riley London reserves the right to cancel, pause, or hold orders suspected of fraud or unauthorised activity.
  • Additional identity verification may be required for high-value purchases.

7. Contact Information

Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)

Email: support@rileylondon.com
Contact Form: Click here
Phone: +31 6 4981 0334

Response Time: Our customer support team will respond within 24 hours on business days.

Riley London is operated by DO Investments, a company registered in The
Netherlands.

Company Number: 87902095
VAT Number: NL225148912B02
Address: Ruizendaallaan 60, Eemnes, 3755 SB, The Netherlands